The Migraine Trust Helpline

Information and Support on all aspects of migraine

How we can help you

Please note the helpline will be closed on Monday 2nd and Tuesday 3rd August 2021 due to staff training. We will reopen at 10am on Wednesday 4th August 2021.

Every day we are contacted by people affected by migraine who need information and support. Our Helpline team offers free, confidential information and support for everyone affected by migraine.

We provide evidence-based information and support on all aspects of migraine, including:

  • Types of migraine
  • Triggers
  • Access to appropriate healthcare
  • Treatments
  • Your rights in employment and education
  • Research
  • Managing migraine
  • Living with migraine
  • The emotional impact of migraine
Helen Balami, who works in our helpline team

How to contact our service

Our Freephone Helpline is open 10am–2pm, Monday to Friday on 0808 802 0066. Outside of these hours you can leave a message and we will call you back within 48 hours (excluding weekends and bank holidays).

You can also contact us 24/7 via our online contact form or email info@migrainetrust.org. We aim to respond to all online and email contacts within five working days.

Please note: Our email responses sometimes end up in the junk/spam folder. If you haven’t received a response from us in five working days please check the junk/spam folder.

We are only able to return phone calls to UK numbers, and our service focuses on information and support relating to the UK. For people outside of the UK, we try to offer information and support, as appropriate. However, we may not be able to answer specific queries and may need to signpost you to another organisation.

Information to support you

We have a range of resources to help you understand your rights, and support you to make informed decisions.

We also have a range of template letters and forms to help you advocate for yourself, family member or a friend when challenges arise or things are unclear.

Information events

We also run information events to help you learn about migraine and how it can be managed. They include online and offline Managing Your Migraine events. Upcoming events are listed here and there are a range of past online events that you can watch on our YouTube channel.

"Finding The Migraine Trust has been wonderful. At last, I have found people who not only care but understand and can offer support and advice. The sense of relief at knowing I am not alone, that others appreciate the problems faced by migraine suffers is incredible."

Chris Simpson

"I know I can contact them and this is worth so much to me because migraine for me is still a scary place. The Migraine Trust and its services makes it less so."

Linds Griffin

Helpline enquiries are confidential between you and The Migraine Trust. We will not share information with third parties except in specific situations where we are required to by law, or if there is potential risk of harm to you or others. For more information please see our privacy policy or ask a member of staff.

We may use your data to review and improve our services. You don’t need to disclose any personal data if you don’t wish to.

Telephone calls may be recorded for training and monitoring purposes. Staff and volunteers may listen to calls for training and support purposes, you will be notified if this is happening.

The information provided by the Helpline team is not a substitute for advice from a trained professional. We are unable to provide medical, legal or welfare benefits advice. We will not give advice or opinions, either medical or personal.

We welcome all feedback about our Information and Support Services. Feedback helps us to continuously review and develop our services.

If you have feedback (good or bad) about our Information service please complete our contact form or email our Information & Support Services Manager.

If you wish to make a formal complaint about our Information service please follow our Complaints Procedure.