The Migraine Trust Helpline
Information and Support on all aspects of migraine
How we can help you
Please note the helpline will be closed on Monday 2nd and Tuesday 3rd August 2021 due to staff training. We will reopen at 10am on Wednesday 4th August 2021.
Every day we are contacted by people affected by migraine who need information and support. Our Helpline team offers free, confidential information and support for everyone affected by migraine.
We provide evidence-based information and support on all aspects of migraine, including:
- Types of migraine
- Access to appropriate healthcare
- Your rights in employment and education
- Managing migraine
- Living with migraine
- The emotional impact of migraine
How to contact our service
Our Freephone Helpline is open 10am–2pm, Monday to Friday on 0808 802 0066. Outside of these hours you can leave a message and we will call you back within 48 hours (excluding weekends and bank holidays).
Please note: Our email responses sometimes end up in the junk/spam folder. If you haven’t received a response from us in five working days please check the junk/spam folder.
We are only able to return phone calls to UK numbers, and our service focuses on information and support relating to the UK. For people outside of the UK, we try to offer information and support, as appropriate. However, we may not be able to answer specific queries and may need to signpost you to another organisation.
Information to support you
We have a range of resources to help you understand your rights, and support you to make informed decisions.
- Migraine: Help at work – for issues relating to migraine and the workplace
- Migraine: Help in school – for issues relating to migraine and school
- Migraine: Help in further and higher education – for issues relating to migraine and college and university
- Information on funding migraine treatments not routinely available on the NHS
We also have a range of template letters and forms to help you advocate for yourself, family member or a friend when challenges arise or things are unclear.
We also run information events to help you learn about migraine and how it can be managed. They include online and offline Managing Your Migraine events. Upcoming events are listed here and there are a range of past online events that you can watch on our YouTube channel.
"Finding The Migraine Trust has been wonderful. At last, I have found people who not only care but understand and can offer support and advice. The sense of relief at knowing I am not alone, that others appreciate the problems faced by migraine suffers is incredible."
"I know I can contact them and this is worth so much to me because migraine for me is still a scary place. The Migraine Trust and its services makes it less so."
We may use your data to review and improve our services. You don’t need to disclose any personal data if you don’t wish to.
Telephone calls may be recorded for training and monitoring purposes. Staff and volunteers may listen to calls for training and support purposes, you will be notified if this is happening.
The information provided by the Helpline team is not a substitute for advice from a trained professional. We are unable to provide medical, legal or welfare benefits advice. We will not give advice or opinions, either medical or personal.
We welcome all feedback about our Information and Support Services. Feedback helps us to continuously review and develop our services.
If you wish to make a formal complaint about our Information service please follow our Complaints Procedure.