As part of our continued commitment to offer a wide range of support services to our community we developed and implemented a chatbot to complement and enhance our existing support services, including our helpline, online form, email and LiveChat services. 
 
The aim of the chatbot is to make it easier and quicker to access our evidence–based, research–backed information, drawn from our trusted website content and resources.  It has strengthened our service offering by bridging a key gap in support provision – enabling people to safely access information and guidance outside of operating hours and during periods when advisors are supporting other enquiries. 

Key Achievements to Date: 

• We have seen an increase in people accessing our information and services outside of opening hours; often late at night when seeking guidance and reassurance during active migraine attacks. 

• Chatbot users have been able to access immediate support during periods when advisors are supporting other service users. 

• We have received multiple examples of positive feedback from individuals who find person-to-person communication challenging and who have therefore been better able to access support through the chatbot. This includes individual for whom English is not their first language who were able to ask questions in their own language and receive translated responses, as well as a member of our community with additional learning needs who reported feeling more comfortable accessing support in this way. 

Our LiveChat and ChatBot Services can be accessed here: Get support – The Migraine Trust